Complaint Channels

Hotline 1676 (Toll-free nationwide)

Identify your name, address, telephone number (if any) and identification number or passport number.

By post

Submit a complaint letter to
Office of the Ombudsman
The Government Complex Building B Floor 5, Chaengwattana Road, Laksi District, Bangkok 10210
Or
P.O. Box 333 Postal Office, the Government Complex 10215

By internet through the official website: www.ombudsman.go.th

Complain through the official website: www.ombudsman.go.th
or complaint program installed at ICT Learning Center of each community

Through the Ombudsman’s network

Submit a complaint letter through the Department of Legal Aid and Civil Rights Protection at Provincial Office of the Attorney General located nationwide, Lawyer Council and its branches throughout the country.

Through the Member of Representatives or Senator

Submit a complaint letter through the Member of Representatives or Senator. The office of the Ombudsman also provides complaint-receiving service at the Parliament building during the assembly session.

By the complaint in person

At the Office of the Ombudsman located at the Government Complex, 5th floor, Building B, 120 Chaengwattana Road, Laksi District, Bangkok

Complaint letter must have details as follows:

  1. Name and address of a complainant
  2. Cause of complaint with appropriate findings
  3. Polite words
  4. Complainant’ s signature

(Covered complainant’s name and strict confidentiality, please inform us)